STORE POLICY

1. Privacy of Personal Information

We collect and use your personal information only to provide you with the best service possible. This may include processing purchases, fulfilling orders, or assisting with customer support. We respect your privacy and adhere to the following principles:

• Information Collection: When you make a purchase, sign up for our newsletter, or contact customer service, we may collect personal details such as your name, contact information, billing address, and payment information.

• Usage of Information: Your personal information is used exclusively to process transactions, provide customer service, and improve your shopping experience. We will never sell or rent your personal data to third parties.

• Data Protection: We store all personal information securely, and access is strictly limited to authorized personnel only. We use encryption technology to protect sensitive data such as payment information.

• Third-Party Services: We may share some of your personal data with trusted third-party partners (such as payment processors or shipping carriers) in order to fulfill your orders. These third parties are bound by confidentiality agreements and are not permitted to use your information for any other purpose.

2. Security of Transactions

We employ industry-standard security measures to protect your personal and financial information during transactions. These include:

• Secure Payment Processing: All payment information is processed through encrypted and secure channels. We use SSL (Secure Socket Layer) technology to safeguard your credit card and other payment details.

• Fraud Prevention: We monitor transactions for unusual activity and use anti-fraud measures to detect and prevent unauthorized purchases.

• In-Store Security: Our physical store locations are equipped with surveillance cameras and alarm systems to provide a safe environment for both customers and employees. All transactions are handled with the utmost care to ensure accuracy and safety.

3. Customer Data Control

As a customer, you have control over the information we store. You can:

• Review and Update Information: You can access and update your personal information by contacting us directly or through your account on our website (if applicable).

• Opt-Out of Communications: If you no longer wish to receive marketing communications, you can unsubscribe from our emails at any time or request to be removed from our mailing list.

• Data Deletion: If you request the deletion of your personal data, we will comply, except where required by law to retain certain information for records or compliance purposes.

4. Privacy for Custom and Special Orders

For customers placing custom or special orders, we understand that privacy is especially important. We ensure that any design details, engravings, or special instructions are treated with confidentiality. We will never disclose or share custom design information without your consent.

5. In-Store Safety

• Jewelry Safety: Our jewelry is carefully handled and stored in secure, lockable showcases. If you wish to try on an item, our staff will assist you with removing and replacing the jewelry to maintain a secure shopping environment.

• Employee Training: All staff members are trained in both product knowledge and customer service, ensuring they understand and follow best practices for handling personal information and maintaining security.

• COVID-19 or Health Guidelines (if applicable): In response to health concerns, we follow recommended sanitation procedures, including cleaning displays and jewelry, providing hand sanitizers for customers, and requiring masks if necessary.

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